The employee answering your telephone is the "Manager of First Impressions" for your daycare or company.Here are some tips to enhance the caller's phone experience:
- Put a smile on your face first. It will enhance your vocal quality and make you sound more pleasant and relaxed
- Listen attentively to the person you are speaking with. Multi tasking is the enemy of effective listening
- Let other people talk! Make sure the caller has completely finished talking before responding.
- Use open ended questions to get people to speak more freely. It typically makes people feel more comfortably, especially if they are asked to make a decision.
- Match the speed of your speaking voice with theirs.
- Phrasing your words positively, rather than negatively or neutrally, will help you get better results more easily.
